Shipping

??‍?We process orders between Monday and Friday?‍??

FREE Shipping For Orders Over $49.99. Due to COVID-19 Pandemic We are currently facing a slight delay to ship orders. We appreciate your understanding. #StayHome

Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don’t ship on weekends. 

USATo USA

  1. Standard Shipping – $12.99 ($0.00–$49.99)  
  2. VIP Shipping – $15.99

?To Rest of World:

     Standard Shipping  – $6.99($0.00–$49.99)

?Please note that these are estimated delivery times only, therefore Mssugar is not guaranteeing delivery dates.?

*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days. You may check the details in the below table.

NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

  • Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
  • Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
  • Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
  • Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 days after the order is placed.
  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 10–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 20 days to arrive at their destination but can take longer from time to time.
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